Privacy Policy — c888 Online Gaming Platform

1 Introduction

This Privacy Policy describes how c888 ("we", "us", "our", "the Platform") collects, uses, stores, and protects the personal information of players ("you", "your") who register and use the c888 online gaming platform at c888.ml and through the c888 mobile application.

We understand that privacy is important to our players, and we take our responsibilities in handling personal data seriously. This Policy is written in plain language so that you can understand exactly what happens with your information — without having to dig through confusing legal text.

This Privacy Policy forms part of the overall agreement between you and c888, alongside our Terms and Conditions and Responsible Gaming Policy. By registering an account or using the c888 platform, you acknowledge that you have read and understood this Privacy Policy.

2 Data We Collect

c888 collects personal data through three main channels: information you provide directly during registration and account use, information generated automatically during your use of the platform, and information received from payment processors when you make a PKR deposit or withdrawal.

Information you provide directly:

• Full name as registered
• Date of birth (used for age verification)
• Email address
• Mobile phone number (used for account verification and communication)
• Account username and encrypted password
• Identity verification documents, if requested (e.g. CNIC or similar government-issued ID)
• Any information you provide when contacting our support team

Information generated automatically:

• IP address and approximate location at login
• Device type, operating system, and browser version
• Session timestamps and duration
• Game activity logs, including bets placed, games played, and results
• Platform navigation data (pages visited, features used)
• Cookie and session data (see the Cookies section below)

Information from payment processors:

• Confirmation of PKR deposit and withdrawal transactions
• Partial payment method identifiers (e.g. last four digits of a card, or the registered mobile number associated with a JazzCash or Easypaisa wallet)
• Transaction reference numbers for reconciliation purposes

3 How We Use Your Data

The personal data c888 collects is used for specific, legitimate purposes related to operating the platform and serving our players. We do not use your data for purposes beyond those described here without additional notice.

Where c888 sends promotional communications — such as information about new promotions, cricket season offers, PSL events, or fish game tournaments — these are sent only to players who have not opted out of marketing communications. You can opt out at any time through your account settings or by contacting support.

4 Payments and PKR Transaction Data

All financial transactions on c888 are conducted in PKR through third-party payment processors. When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer, or card, the actual payment is handled by the relevant payment provider, not by c888 directly.

c888 receives transaction confirmation data to credit your PKR wallet and to maintain accurate transaction records in your account history. This data includes the transaction amount, timestamp, payment method type, and a partial reference identifier. c888 does not receive or store your full payment credentials.

Transaction records are retained for financial record-keeping and audit purposes. These records may be reviewed as part of security investigations, withdrawal verification, or if a dispute arises regarding a specific transaction. Your full PKR transaction history is visible in your account dashboard at all times.

c888 requires that deposits come from payment accounts registered in your own name. This is both a security measure and a requirement for accurate record-keeping. Withdrawals are processed back to your registered payment method, so the payment details you use to deposit are important for the withdrawal process as well.

5 Data Sharing and Third Parties

c 888 does not sell your personal data to any third party. We share personal information only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive the minimum data required to process your PKR transactions. Each processor operates under its own privacy and data security standards.
• Identity verification services: Where c888 requests identity documents, these may be reviewed by a third-party verification provider. Such providers are bound by confidentiality obligations and may not use your data for any other purpose.
• Platform infrastructure providers: c888 uses third-party hosting and infrastructure services. These providers process data on our behalf and are contractually required to handle it securely and only as instructed by c888.
• Game content providers: Some games available in the c888 Game Lobby are provided by third-party game studios. These providers may receive anonymised session data for technical performance purposes. They do not receive your personal account details.
• Legal and regulatory requirements: c888 may disclose personal data where required to do so by applicable law or in response to a lawful request from a competent authority. We will only disclose the minimum information necessary in such cases.

6 Cookies and Tracking

c888 uses cookies and similar technologies to make the platform work properly, remember your preferences, and understand how players use the site so we can keep improving it. Here is a plain-language breakdown of the types of cookies c888 uses:

• Essential cookies: These are required for the platform to function. They maintain your login session, keep your PKR wallet balance accurate during a session, and enable security features. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Preference cookies: These remember your settings, such as your preferred language, display preferences, or game lobby filters, so you do not have to reset them each visit.
• Analytics cookies: These collect anonymised data about how players navigate the c888 platform — which pages are visited most, where players spend time, and which features are used. This data is aggregated and cannot be used to identify you personally. It helps us improve the platform.
• Security cookies: These help c888 detect unusual activity, such as login attempts from unfamiliar devices or locations, and are part of the account security system.

Session cookies are temporary and expire automatically when you close your browser. Persistent cookies remain on your device for a set period or until you delete them. You can manage or clear cookies at any time through your browser settings. Note that clearing essential cookies will log you out of your c888 account.

7 Data Retention

c888 retains your personal data for as long as your account is active and for a reasonable period after account closure, in order to meet our record-keeping obligations, resolve any outstanding disputes, and comply with applicable requirements.

Specific retention practices by data type:

• Account registration data (name, email, phone number): Retained for the lifetime of the account plus a post-closure period for record-keeping and dispute resolution purposes.
• PKR transaction records: Retained for financial audit and record-keeping purposes. These records are not deleted upon account closure.
• Game activity logs: Retained for a period sufficient to resolve any game-related disputes. Older logs may be archived or anonymised after this period.
• Support correspondence: Retained for a period sufficient to track the history of any account issue. Older correspondence may be archived.
• Identity verification documents: Retained only for as long as required for verification purposes and applicable record-keeping obligations, then securely deleted.
• Marketing preferences: Updated immediately upon opt-out. No further marketing communications will be sent once you opt out.

When data is no longer required for any of the above purposes, c888 securely deletes or anonymises it so that it can no longer be linked to any individual player.

8 Data Security

Protecting the personal and financial data of our players is a core operational responsibility at c888. We implement technical and procedural security measures designed to prevent unauthorised access, disclosure, alteration, or loss of your data.

Key security measures in place include:

• SSL/TLS encryption on all data transmitted between your device and the c888 platform
• Encrypted storage of passwords — c888 staff cannot view your plain-text password at any time
• Access controls limiting which internal team members can access personal data, based on job role and necessity
• Regular security monitoring for unusual account activity, including login attempts from new devices or locations
• Two-factor authentication options available to players for additional login security
• Secure handling procedures for identity verification documents

While c888 takes these measures seriously, no online platform can guarantee absolute security against all possible threats. Players also have an important role to play in keeping their accounts secure — using a strong, unique password, not sharing login credentials, and reporting any suspected unauthorised access to support immediately are all important steps on your end.

In the unlikely event of a data breach that affects your personal information, c888 will take prompt steps to contain it and will notify affected players as appropriate given the nature of the breach.

9 Your Rights Over Your Data

You have the following rights in relation to the personal data c888 holds about you. To exercise any of these rights, contact the c888 support team through the live chat or support email listed in the footer of this page.

• Right of access: You can request a summary of the personal data c888 holds about you, including your registration details, transaction history, and communication records.
• Right to correction: If any personal data c888 holds about you is inaccurate or out of date, you can request that it be corrected. Basic account details such as your email address and phone number can often be updated directly in your account settings.
• Right to deletion: You can request deletion of your personal data. Note that some data — particularly PKR transaction records — may need to be retained for record-keeping purposes even after an account closure request. c888 will explain what can and cannot be deleted and why.
• Right to opt out of marketing: You can opt out of promotional communications at any time through your account settings or by contacting support. Opting out does not affect service communications such as deposit confirmations or support responses.
• Right to data portability: You can request a copy of your personal data in a structured, commonly used format.
• Right to restrict processing: In certain circumstances, you can request that c888 limit how your data is used while a query or dispute is being resolved.

10 Minors and Age Verification

c888 is strictly an adult platform for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18, and we do not permit anyone under 18 to register an account or use the platform in any capacity.

Age verification is a condition of account registration. By registering, you confirm that you are at least 18 years of age. c888 reserves the right to request documentary proof of age at any time. Where an account is found to belong to a person under 18, it will be closed immediately, any balance will be handled per our Terms and Conditions, and personal data associated with the account will be deleted subject to any applicable record-keeping requirements.

If you have reason to believe that a minor has created an account on c888, please contact our support team immediately so we can investigate and act accordingly. Protecting young people from accessing gambling products is something c888 takes very seriously. For more information on the tools available to help prevent underage access, please visit our Responsible Gaming page.

11 Changes to This Privacy Policy

c888 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable requirements, or improvements in our data handling practices. When material changes are made, c888 will make reasonable efforts to notify registered players through the platform or via the registered contact details on their account.

The "Last Updated" date at the top of this page reflects when the current version of the Privacy Policy came into effect. Your continued use of the c888 platform after an updated Privacy Policy has been posted constitutes your acceptance of the updated terms.

We recommend checking this page periodically, particularly if you have been away from the platform for some time. If you have questions about any change to this Privacy Policy, the support team is available to explain what has changed and what it means for you.

12 Contact and Data Queries

For any privacy-related queries, data access requests, or concerns about how c888 handles your personal information, please contact the support team through the live chat feature available on the platform and mobile app. For written queries, the support email address is listed in the footer of this page.

When submitting a data-related request, please include your registered account username and a brief description of your request so the team can locate your records and respond accurately. c888 aims to acknowledge all privacy-related queries promptly and to resolve them within a reasonable timeframe.